Cancellations & Refunds
LAP policy as of September 1st, 2020
Events Tickets & Overnight Camps:
You may cancel your order and request a refund within 48 hours of purchase. We will refund you the cost of the ticket minus credit card fees AND a $50 processing fee.
After 48 hours, event & camp orders are non-refundable. Once planning is underway your payment will be applied to our costs for running the event and cannot be returned. (For this reason, we recommend that participants quarantine and mask as much as possible for 2 weeks before the event. Read our COVID Policies.)
As always, LARP Adventure Program events run rain, snow or shine
However, if an event cannot happen as scheduled due to an act of God (Force Majeure), LARP Adventure program will reschedule it rather than cancel it completely. Due to the restrictions placed on us during the pandemic, we ask that you allow up to a year for us to find a new date and location. Because of the unpredictable nature of the pandemic we will decide what to do if an event cannot be rescheduled within a year on a case by case basis.
If you cannot make the new date or you would prefer to transfer the ticket to another event, we will provide a store credit of 65% of the original ticket price.
If you purchase a physical product from our store (shirt, hat, etc..) and it arrives damaged in some way you have 30 days to contact us to let us know and we will replace it for free. Let us know by sending an email to email@example.com which includes your order number and a photo of the damaged product.
If your order arrives but does not meet your expectations you can contact us within the first 30 days for an exchange or a credit minus a 20% restocking fee. In this case, please send an email to firstname.lastname@example.org with your order number. For exchanges please include what item you would like instead. Upon receiving your email, we will provide you with instructions for sending the item back to us. Once we receive the return we will process your request.